Refund policy

Advanced Comfort Systems sells gift cards through this website. Heating, cooling and indoor air quality services are quoted, scheduled and billed directly with our office, not through this online store.

Gift cards
Gift cards cannot be returned or refunded. If there is a problem with a gift card you purchased (for example, it was not received or the amount is wrong), contact us and we will make it right.

Other items
If you purchased any other item through this website, you have 30 days after receiving it to request a return. The item must be in the condition you received it, unused, and in its original packaging, with a receipt or proof of purchase. To start a return, contact us at aaron@advancedcomfortsystems.net. Returns should be sent to Advanced Comfort Systems, 1130 Michigan Avenue, Oostburg, WI 53070. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on arrival and contact us right away if anything is defective, damaged or incorrect so we can evaluate the issue and make it right.

Refunds
We will let you know once we have received and inspected your return and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your return, contact us at aaron@advancedcomfortsystems.net or call (920) 564-2333.